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The New Normal Has Arrived
Lock-ins began for most of us in the Spring of 2020. Pandemics have occurred before, but there hasn’t been anything like this in my lifetime. As COVID-19 infected the world, we dealt with everything...
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No Jitter Roll: UCaaS TEM, Google Meet Admin Features
This week’s updates center around UCaaS expense management, meeting updates, videoconferencing technology, an SLA for integrated UCaaS and CCaaS, and call transcription analytics. Tangoe Furthers...
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Planet in Crisis: An Industry Call to Arms
Last week, Dave Michels, contributing editor and analyst at TalkingPointz, and frequent No Jitter blogger, published a piece about our planet’s climate crises. One of his key suggestions is that the...
View ArticleThe Top 10 Enterprise Communications Acquisitions in 2021
2021 was a very active year for acquisitions. Actually, that’s an understatement. Worldwide deal-making likely experienced a record year — especially in technology. The COVID-19 crisis permanently...
View ArticleCCaaS Adoption to Accelerate
We are on the cusp of a boom for CCaaS. Like most sectors of enterprise software, contact centers have been migrating to cloud-delivered SaaS solutions, albeit more slowly than the other areas of...
View ArticleAmazon, Zoom Add To Their AI Portfolios
Amazon executive Dilip Kumar used his keynote appearance at Enterprise Connect 2023 to unveil Amazon Chime SDK call analytics, which lets app builders add call analytics to real-time voice, video and...
View ArticleNo Jitter Roll: ASAPP Brings Generative AI to IVRs, AWS Expands Amazon...
Welcome to this week's No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week NJR highlights another round of generative AI-related news from...
View ArticleNo Jitter Roll: ASAPP Delivers Generative AI-powered Coaching, Cogito and...
Welcome to this week's No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights ASAPP's launch of CoachingAI, which provides...
View ArticleNo Jitter Roll: Zoom Launches Workforce Engagement Management Suite, Amazon...
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights: Zoom's Workforce Engagement Management Suite which...
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No Jitter Roll: At re:Invent 2023, AWS Reinvigorates Its Platform with...
Welcome to a special edition of No Jitter Roll which focuses on many of the announcements from the AWS re:Invent 2023 event that was held November 27 through December 1, 2023, in Las Vegas, Nevada....
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